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I was very fortunate to spend the last week in China.  I was with a group representing the leadership of top 75 accounting firms here in the US. We spent four days meeting with government officials and Chinese CPA firms of varying sizes to discuss and learn about the opportunities and challenges that are presented in China.

 

China is a country with 1.5 billion people, where even their smallest cities in the center of the country are larger than New York. In addition, their cities have grown rapidly as they move away from a communist farming economy. We were shown pictures of rural cities with dirt roads from 1980 that are now vibrant centers with six-lane highways. What they have accomplished from an infrastructure perspective in a short period of time is phenomenal. However, you don’t need to spend much time in the smog or sitting in Beijing traffic (which makes the Lincoln tunnel look like a speedway) to realize that they have a long way to go in providing for a comfortable living for their citizenry.

 

The business opportunity for the middle market  is not necessarily using them as a low cost manufacturer. There are clearly cheaper venues and as their economy matures, costs will continue to rise. The business opportunity lies in taking advantage of their growing prosperity by selling into China, with a product, process, or technology that they can consume. As it was pointed out to us very clearly, you don’t need much market penetration on 1.5 billion people to turn a reasonable profit.

 

Now, there are challenges for sure. We had difficulty communicating. Even though we were using interpreters, many times our questions were lost in translation and we got answers that were out of sync. Additionally, the labor market is unskilled and their culture does not encourage transparency, and intellectual property laws don’t exist.  However, the people themselves are cooperative and willing to learn and do what is necessary to be successful. With the right local partner and structure, middle market companies can be successful  there.

 

I would encourage companies to take a look and give the opportunity a fair evaluation, so it doesn’t become a missed opportunity 10 years from now.

In the current market place, it is important to expand our suite of service offerings in order to become more valuable to our clients, providing them with the depth they require from their accounting provider.  There are a number of ways to accomplish this.  We have used merger and acquisitions; hired professionals with relevant expertise to create a service from scratch; and also formed strategic partnerships with firms who offer a specialty service such as insurance or wealth management.

 

The use of strategic partnerships can be sticky. Those partnerships which are simply informal and state we will “mutually send each other business” are easy to create and don’t require a large capital requirement, but usually don’t work.  For a strategic partnership to be successful, there must first be a cultural fit. By this I mean that the goals of the parties must be aligned and there must be a similarity in business philosophy.

In addition, there needs to be mutual trust. All too often, we have seen in our clients’ partnerships where every partner wants to nickel-and-dime the other and second guess joint decisions and strategies. These partnerships are flawed from the start, and normally fail sometimes rather dramatically with lost friendships and lawsuits. So, there needs to be a mutual trust in a strategic partnership and a definition of the roles of the partners. Finally, there needs to be a financial commitment from all the parties. Our most successful strategic partnerships include an equity infusion from us and the other partners. When there is this investment, you will have commitment from everyone towards success.

It is a powerful statement for me to make to our partners that we have an equity investment and we need to make this partnership work.  A strategic partnership should ba win- win- win. We are sovling problems for our clients to create a win for them. We are retaining important clients for the firm.  And we are creating a business that will add value to everyone involved.

We were all excited this week with the Mega Millions jack pot of $640 million.  Wherever I went, everyone was abuzz with the hopes of instant wealth. I do have to admit that I bought a ticket despite the 179,000,000:1 odds, because of course someone has to win, don’t they, and why not me? I could pay off debt, take care of some family members and become a real good philanthropist with that kind of cash on hand.  Well, the dream is over except for the holders of those three tickets.

 

As I faded back to reality, it made me think about the dangers of a society that thinks success can come as easy as buying a lottery ticket and getting lucky. We can spend too much time dreaming about success and not enough time making it happen. In the real world success comes from hard work, luck comes when preparation meets opportunity. For the vast majority of us there is no easy way to gain success. Yes, reality is that we all must work hard every day to prove our value to our employer, clients and customers. When we do that, success comes in many ways. It is the satisfaction of a job well done; the positive feedback from our stakeholders; and many times, enough money to maintain the standard of living we choose for ourselves and our family.

 

Many have accused me of being a workaholic.  Since the days of college, I have been motivated and focused on trying to achieve the next level (whatever that is at the time), first educationally and then professionally. Now, I look around and have great colleagues and wonderful people to work with, a fantastic loving family and a standard of living that’s comfortable. So in retrospect, I hit the lottery years ago.

 

Bill

I am reminded by the NCAA Tournament that one of the best things I enjoy about being in business is the competition. Every day we compete for staff and clients and on a grander scale, we are responsible for the strategic direction of the Firm so we can continue to compete into the future.

 

When we compete for talented staff through our recruitment efforts, we demonstrate that our culture is unique and we provide an environment for staff to be challenged and grow intellectually and professionally. In today’s environment, this is a critical part of our strategy and ties to the other aforementioned goals. We must have great staff in order to not only compete for new clients, but to also keep hold of our current clients by providing world class service.

 

Having bright, young people also fits well within our overall strategy of keeping the Firm for multiple generations. When I meet with our new staff, I always comment that the future leaders of our Firm may be in the room. It is our responsibility to develop them through training.

 

While competition keeps my juices running, it’s the satisfaction of developing and working every day with talented young people which really keeps me energized.

 

Bill

As we enter March and all the St Patrick’s Day celebrations starting as early as this weekend, I can’t help but be reminded about how important it is to celebrate as individuals and as companies. Because who celebrates better than the Irish do their heritage?

 

One of the qualities that make many leaders and their organizations successful is their ability to stay focused and on task. This focus, however, doesn’t make it easy to sit back and review our accomplishments, thank those who worked hard to accomplish the success and learn from what was achieved.

 

Many of us wait for the end of the year to reflect, however, our young people today require constant feedback.  One way to accomplish that is to plan events that will give everyone a chance to celebrate as an organization. For the month of March, each of our offices will plan a half day bowling outing.  This gives us all a chance to take a breather in the middle of tax season and thank our staff for the effort so far, and recharge our batteries for the final run of busy season.

 

So, join the Irish this month and allow yourself to celebrate!  Isn’t everyone a little Irish in March, anyway?

I am always reminded this time of year that our most precious and valuable asset is our client relationships. Without clients, we don’t have the revenue and cash to pay our bills and support the 450+ families that rely on our Firm for a living.

 

Client service is always at the core of these relationships. Service in our world primarily consists of providing timely accurate advice, which means we must be up to date in current tax and GAAP developments.  It also means we invest in talented people who enjoy studying these technical areas and, more importantly, can communicate complex subjects to our clients who are not as technically inclined… and likely don’t want to be.

 

Great client service also means that we provide deliverables on time; one of our favorite mantras in the Firm is to “under promise and over deliver.” This means to give our clients realistic delivery dates which meet their external delivery requirements, and then work our organization to beat our promised delivery date. Clients are always thrilled when we can accomplish this objective.

 

With World Class Client Service, we can then build the personal relationship with our clients, and this can be the most fulfilling aspect of the job.  Understanding their hobbies, helping them with family succession planning, and simply becoming friends is one of the most rewarding parts of our profession.

 

So, if you are responsible for a client relationship in your business, start to build it with great over-the-top service. Do everything in an effort to have the client marvel at your service abilities. The rest will all fall in to place and you will have a great client for a long time.

 

Bill

Recently, I had the pleasure of hearing Tom Flick speak for the second time in three months.  We had the privilege of having him as a presenter at our annual partners retreat held in October, and he was the keynote speaker at the Winning is Everything conference in Las Vegas this past month. For those of you who aren’t familiar with Tom, he is a former NFL quarterback who is now a respected motivational speaker, presenting on topics such as leadership, teamwork, change and personal growth, basing much of his content on his experiences in the NFL.

 

When he spoke at our partners retreat, we asked him to concentrate on encouraging our partners to push beyond their comfort zones and stress constant personal improvement. It was important that we bring home the message that while we are all successful in our own right, we can never “rest on our laurels”. The current competitive business climate requires us to constantly update our approach to the market and be on top of client service demands. If we fall short at this, we can certainly count on our competitors to fill the void. Tom spoke to our group about using “Go Language” in our business lives, going out of our way to reach beyond our comfort zones and the benefits of building legacy teams within our organization.

 

This was the first time we used a presenter outside of our profession and by all accounts it was a success. Like the senior executives in any organization, the partners in our Firm are critical to our success and keeping them motivated and all “on the same page” is extremely important to our long-term success.

 

Bill

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